Snow Joe iON 8024 2019/2020 Review

tldr; 3 of 5 stars. OK for early adopters in suburban environments with snowfall up to 8″ per batch

 

Don’t think of the iON8024 as a normal two-stage snow thrower. Think of it as a beefy single-stage snow thrower that you can make full-width passes over your driveway and sidewalks with. Note in the photo below how the width and height of the intake are very similar to a single-stage unit. The 2,500-watt motor is equivalent to ~3.4 horsepower in a gas model, so the gearing is set low so it doesn’t choke itself. Typical gas snow blowers range from 6-20 horses. 

I have 250′ of driveway and sidewalk to plow and I’m able to clear it using two sets of 6.0ah batteries. I could probably do the 100′ driveway itself on one pair of batteries.   

At the end of the day, I think the machine is capable enough for early adopters of electric tech in a modest suburban lot. It’s kind of crazy to say this is still for early adopters considering that Snow Joe first released their two-stage snow blower in 2011. The complete lack of competition meant that Snow Joe was able to rest on their laurels–and clearly they have. The machine is functional but still plagued by poor build quality and nonsensical user interfaces. If Ariens were to re-release their 1995 AMP with Lithium-Ion Batteries it would blow this machine out of the water on day one. But they haven’t so here we are.  

Two-stage Snow Joe iON 8024 next to a single-stage Snow Joe SJ625E-RM
Left: Two-stage Snow Joe iON 8024. Right: Single-stage Snow Joe SJ625E-RM

 

Cockpit view. Left: Single-stage Snow Joe SJ625E-RM. Right: Two-stage Snow Joe iON 8024

The Black Sheep of the snow clearing industry

Everything about this Snow Joe is a bit different from everything else on the market today. Sometimes in a good way, sometimes not. 

They don’t have a vast dealer network so they’ve essentially engineered this thing down in size and weight for mail-order service; You buy it online and it ships to you. If there are problems within the warranty period they just ship you a new one and you put the old one back in the box and ship it back. Any work out of warranty would also require round-trip shipping to their service center. 

The size and use-cases of the iON8024 are also a bit different. The unit is slightly smaller than a typical gas-powered two-stage unit. There is a wide chasm between the needs of a suburban driveway with average snowfall and the youtube-commenting-haters from snow country. Don’t compare this machine (even with extra batteries) to a high-end gas machine–they’re not in the same category. If you live with lake-effect snow or ‘drifts’, nobody makes an electric snowblower for you yet. 😐

So given that this is a bit of an outlier, and that even my early-adopter tendencies have limits, I did a lot of research ahead of time to get an idea of how this might play out. If you want a single video that gives you the full experience from box to berm, check out Random Razr’s video below. I’ll put more video links in the comments. 

 

My ‘User Story’

As a UX designer, of course, I have to tell my experience in the form of a user story which hopefully will help both you and Snow Joe. I’m a 6′ tall man who lives in the Northeast where we get a handful of snowfalls per year which rarely exceed 6-8″. I have a suburban driveway 100′ in length with a width of 2 cars and another 150′ of sidewalk to cover. 

I take shipment of the unit and the packaging, as mentioned throughout the Internet, contains almost no padding whatsoever. They did manage to print some photos and text on the box but that is where the unboxing joy ends. Any shipping company that drops this, or ships it on the wrong side will inevitably bend some part of the metal frame and generate an instant warranty claim. 

View upon opening the box
Given the weight and lack of padding its a miracle that any of these packages arrive undamaged.

Once unpacked the assembly was quick…except that on the highest setting the handlebars are too short for me and I have to hunch slightly to operate the machine. Snow Joe support says that taller handles are not available.  

Adjusting the clearance was also easy. I stacked three quarters on the garage floor, set my snow blower’s scraper blade on that, and installed the skids.

The unit did not come with automotive grease but I bought some and applied it to the chute rotation gear to help prevent ice buildup and to reduce wear. 

The batteries and charger reeked like a cheap toy from China. It took a few days for the off-gassing to finish and for my basement to smell normal again. The charger uses some strange and overly complicated system of hieroglyphics to explain battery status so I redesigned it:

 

Snow Joe Battery Charger Interface

I should have paid more attention in my class on ancient Egypt

 

Proposed Snow Joe Battery Interface redesign

All info that is pertinent to the user can be handled with a single interface that uses multi-colored LED lights.

Then I wait for snow. The first batch is gradually freezing rain followed by some real snow which settles down to ~ 2″ of heavy stuff. As you’d expect from electric, the process of getting going was actually a joy: Drop the batteries in, turn the key and we’re off. The levers on the top of the unit are cheap plastic with very little throw and a very light, uninspiring ‘click’ when they engage. It didn’t take long to get a feel for what speed to use in what situation, and how to apply my weight to balance tire traction with getting a good, clean line from the scraper blade.

At the end of each run, you’ll need to turn the chute which has been a problem for these models since they did away with the mechanical system. Mine came with this thumb switch on the left handlebar handle. It’s covered in a clear plastic which becomes stiff when cold. This stiffness makes it both hard to press as well as removes any kind of tactile feedback of the button being pressed. 

Poor switch design. The clear plastic cover gets brittle in the cold, making it difficult to operate. No tactile feedback to determine if enough pressure has been applied to operate.

The 2020 model moves the controls onto the main panel which just shifts the problem from one place to another. The panel’s weather cover is more flexible than the old button, but the panel buttons themselves are short-throw so you don’t get any haptic feedback when they are pressed. The padding in your gloves will require you to press extra hard to keep the button activated. 

The 2020 Snow Joe ion8024 moves the chute rotation from the left handle onto the control panel which increases visibility but does not improve ergonomics

As you walk the impeller senses load and slows down if it’s spinning but not taking in snow. I find this to be more a statement on the shortcomings of our current state of battery technology than any kind of useful feature. Frankly, I loathe adaptive systems like this. This ‘feature’ also exists on my electric lawn mower as well as on new models of Dyson vacuum cleaners. The problems with these ‘smart’ systems are magnified when you switch from low-pile carpet and grass clippings to heavy snow. The operator of the machine is steering the device and anticipating the changes that lie ahead but the machine only reacts–and on a delay. The user sees the snow deepen but does not hear the machine rev up to attack it. The machine doesn’t detect the change until the snow scoop full of snow at which point even your high-torque electric motor is going to bog down! So you create cognitive dissonance followed by decreased performance or stalling. Win-win? 

So in light snow conditions, the machine will whir slowly while it scoops up a small pile of snow, then rev up to digest and spit it out. It works, but it’s disconcerting. If you have a healthy snowfall it will always be revving and acting as you’d expect. 

 

As for the interface: it’s pretty user-hostile if you consider wearing gloves in the winter to be normal. See below photo:

  1. The Plastic engagement handles have a very cheap build quality and short-throw which requires one to be constantly squeezing to keep the motors engaged
  2. If you need a user manual ON your dashboard then you’ve designed it wrong. Buttons lack tactile feedback.
  3. The impeller safety switch is small and doesn’t line up where your thumb naturally falls. Online reports suggest that it’s prone to sticking. 

So of course I redesigned that as well. Below is a diagram of a few obvious solutions:

  1. Revert engagement handles to the long-throw handles found on the iON24SB (or literally any other snowblower on the market). This will serve two purposes:
    1. It will give you plenty of room to grab the handles underneath and transport/rotate it without engaging the motors
    2. It will give you a wide range of engagement meaning you can loosen your grip slightly and continue to operate the machine
  2. Change primary mechanical controls to an analog lever system (again, like every other major manufacturer). This will make operation with gloves a cinch as well as make the interface more intuitive. 
  3. and 4. With the extra space on the panel, you can then put the battery status and lights together. Or separate. It doesn’t matter. Simplify and make the battery readout more intuitive. There is nothing about a triangle-shaped wedge that says “battery” to anybody. Use a single battery icon and provide a readout as to when the practical depletion is going to occur. If the unit is going to shut down because battery 2 is drained then that is literally the only one you need to report on. 
The proposed dashboard does not reinvent the wheel because time tested and dependable interfaces already exist and should be used.

The low weight of the machine is nice, though. It’s easy to spin around at the end of a run. The axle is locked so both tires spin together which creates some friction when turning but the advantage of improved traction outweighs the extra muscling on corners. 

So from this experience, the impression I got was that Snow Joe/Sun Joe must be a company based in South America where the designers don’t exceed 5’4″ in height and they have no access to snow or refrigerated rooms for testing with gloves. Imagine my surprise when I discovered that the company is actually based in New Jersey! 😲

 

Overall

 

Good

  • Startup: Delivers on the promise of no-hassle starts
  • No odor/maintenance: I love not having to buy gas, go through laborious storage rituals or come back into the house smelling like fumes 
  • Quiet: You can see in this video that the reviewer is talking while using the machine and he barely raises his voice. 
  • Torque: It works! It has enough power to be finessed through deep stuff and ride steady through the light to medium stuff

Bad

  • Packaging: I really don’t get this part. Is it cheaper for them to send their product out in crap packaging and just replace a known percentage that gets damaged? Even if it’s more economical they are reducing their goodwill with customers and this needs to be addressed
  • Ergonomics of chute rotation. Every electronic interface Snow Joe has used for chute rotation has been terrible. Customer calls to return to the mechanical crank have apparently fallen on deaf ears
  • Terrible user interfaces. Both the battery charging and snowblower ‘dashboard’ interfaces get the most important things wrong while complicating the rest. 
  • Fit and finish are lacking. Snow Joe didn’t even bother to add any texture to the molded plastic parts, giving them a cheap, toy-like look and feel
  • Not designed for a full range of heights. Handlebars are a bit too low for people 6′ and taller
  • An impeller is the wrong application for load-sensing. This only creates overload situations. Better to have the impeller always running at power as it is user-initiated in the first place. 

If you’ve read this far you might be surprised to learn that I still prefer this to the headache of gas machines. That said, it really burns me up that there are still so many glaring problems so many years into the production of this machine. I’m not one to wish bad luck on anyone but on every site that has ratings for this product you see customers urging Snow Joe to fix these problems and honestly I think the only thing that will make a difference at this point is a nice solid slap to the face by some competition. Ariens? Honda? Husqvarna? Toro? Where are you guys?!?!

 

Tips, tricks, and hacks

In my researching I found some folks who have tried to address the limitations of their snowblowers by modifying them. Here are a few that I felt were relevant to this review.

 

Chute Rotation Hack?

Edward on Amazon reviews highlighted the switch problems that I experienced. He oped to replace the OEM Snow Joe switch with a SAJOO 16A 125V/10A 250V ON/OFF/ON 6pin Boat Car Rocker Momentary Switch. I ordered this switch and would NOT recommend it. While the switch solves the problems of stiff weatherproofing and lack of user feedback, it does not return to the neutral position which means it would be easy for someone to engage the motor, let go of the switch and leave the motor fighting against the gear stopper and burn out. 

The SAJOO switch fixes the problems of stiff weatherproofing and user feedback but does not spring back into place when pressure is removed

 

Does it need new skids? No. Are Aftermarket skids better? Yes.

The OEM skids aren’t atypical for a snowblower–they are stubby and made of metal which is durable but at the cost of adding friction against the pavement. I picked up a pair of Arnold Universal Snow Thrower Slide Shoes which use a slippery, reversible polymer design and they work quite well on both pavement as well as gravel. 

Snow Joe with aftermarket skids
Even the aftermarket skids had problems! The washers that came with them are too narrow and cut into the plastic so I bought a pair of 3/8″ x 1 1/4″ washers to replace them
Skidception: The replacement skids with replacement washers

Does it need rubber flaps on the second stage?

I saw a lot of complaints online that this snowblower clogs up with slushy snow and wondered if that was valid so I did some research. As it turns out that is simply a design flaw of two-stage snow blowers in general. sixtyfiveford posted a video on how he modified an old gas snowblower to solve this very problem. It’s super intriguing to me but I haven’t gone down this road yet

 

One Thought to “Snow Joe iON 8024 2019/2020 Review”

  1. Bob

    Very good review. You answered all the concerns I have seen with this type of machine. It is sad to see that they have not addressed quality concerns on their machine. It seems that it would be so easy to address most of these concerns. I have seen that toro has entered the arena and has what seems to be a much more durable alternative. It is however a one stage, but does seem to offer more power and allows you to keep the auger at full power.

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