Snow Joe iON 8024 2019/2020 Review
tldr; 3 of 5 stars. Beta hardware for the general public. It can be made to work but you’ll want the next generation of machine
Don’t think of the iON8024 as a normal two-stage snow thrower. Think of it as a beefy single-stage snow thrower that you can make full-width passes over your driveway and sidewalks with. Note in the photo below how the width and height of the intake are very similar to a single-stage unit. The 2,500-watt motor is equivalent to ~3.4 horsepower in a gas model, so the gearing is set low so it doesn’t choke itself. Typical gas snow blowers range from 6-20 horses.
I have 250′ of driveway and sidewalk to plow and I’m able to clear it using two sets of 6.0ah batteries. I could probably do the 100′ driveway itself on one pair of batteries.
At the end of the day, I think the machine is capable enough for early adopters of electric tech in a modest suburban lot. It’s kind of crazy to say this is still for early adopters considering that Snow Joe first released their two-stage snow blower in 2011. The complete lack of competition meant that Snow Joe was able to rest on their laurels–and clearly they have. The machine is functional but still plagued by poor build quality and nonsensical user interfaces. If Ariens were to re-release their 1995 AMP with Lithium-Ion Batteries it would blow this machine out of the water on day one. But they haven’t so here we are.
The Black Sheep of the snow clearing industry
Everything about this Snow Joe is a bit different from everything else on the market today. Sometimes in a good way, sometimes not.
They don’t have a vast dealer network so they’ve essentially engineered this thing down in size and weight for mail-order service; You buy it online and it ships to you. If there are problems within the warranty period they just ship you a new one and you put the old one back in the box and ship it back. Any work out of warranty would also require round-trip shipping to their service center.
The size and use-cases of the iON8024 are also a bit different. The unit is slightly smaller than a typical gas-powered two-stage unit. There is a wide chasm between the needs of a suburban driveway with average snowfall and the youtube-commenting-haters from snow country. Don’t compare this machine (even with extra batteries) to a high-end gas machine–they’re not in the same category. If you live with lake-effect snow or ‘drifts’, nobody makes an electric snowblower for you yet.
So given that this is a bit of an outlier, and that even my early-adopter tendencies have limits, I did a lot of research ahead of time to get an idea of how this might play out. If you want a single video that gives you the full experience from box to berm, check out Random Razr’s video below. I’ll put more video links in the comments.
My ‘User Story’
As a UX designer, of course, I have to tell my experience in the form of a user story which hopefully will help both you and Snow Joe. I’m a 6′ tall man who lives in the Northeast where we get a handful of snowfalls per year which rarely exceed 6-8″. I have a suburban driveway 100′ in length with a width of 2 cars and another 150′ of sidewalk to cover.
I take shipment of the unit and the packaging, as mentioned throughout the Internet, contains almost no padding whatsoever. They did manage to print some photos and text on the box but that is where the unboxing joy ends. Any shipping company that drops this, or ships it on the wrong side will inevitably bend some part of the metal frame and generate an instant warranty claim.
Once unpacked the assembly was quick…except that on the highest setting the handlebars are too short for me and I have to hunch slightly to operate the machine. Snow Joe support says that taller handles are not available.
Adjusting the clearance was easy enough. I stacked three quarters on the garage floor, set my snow blower’s scraper blade on that, and installed the skids.
The unit did not come with automotive grease but I bought some and applied it to the chute rotation gear to help prevent ice buildup and to reduce wear.
The batteries and charger reeked like a cheap toy from China. It took a few days for the off-gassing to finish and for my basement to smell normal again. The charger uses some strange and overly complicated system of hieroglyphics to explain battery status so I redesigned it:
Snow Joe Battery Charger Interface
Proposed Snow Joe Battery Interface redesign
Then I wait for snow. The first batch is gradually freezing rain followed by some real snow which settles down to ~ 2″ of heavy stuff. As you’d expect from electric, the process of getting going was a breeze: Drop the batteries in, turn the key and we’re off.
That’s about where the joy ends, though. The levers on the top of the unit are cheap plastic with very little throw and a very light, uninspiring ‘click’ when they engage.
At the end of each run, you’ll need to turn the chute which has been a problem for these models since they did away with the mechanical system. Mine came with this thumb switch on the left handlebar handle. It’s covered in a clear plastic which becomes stiff when cold. This stiffness makes it both hard to press as well as removes any kind of tactile feedback of the button being pressed.
The 2020 model moves the controls onto the main panel which just shifts the problem from one place to another. The panel’s weather cover is more flexible than the old button, but the panel buttons themselves are short-throw so you don’t get any haptic feedback when they are pressed. The padding in your gloves will require you to press extra hard to keep the button activated.
As you walk the impeller senses load and slows down if it’s spinning but not taking in snow. I find this to be more a statement on the shortcomings of our current state of battery technology than any kind of useful feature. Frankly, I loathe adaptive systems like this. This ‘feature’ also exists on my electric lawn mower as well as on new models of Dyson vacuum cleaners. The problems with these ‘smart’ systems are magnified when you switch from low-pile carpet and grass clippings to heavy snow. The operator of the machine is steering the device and anticipating the changes that lie ahead but the machine only reacts–and on a delay. The user sees the snow deepen but does not hear the machine rev up to attack it. The machine doesn’t detect the change until the snow scoop full of snow at which point even your high-torque electric motor is going to bog down! So you create cognitive dissonance followed by decreased performance or stalling. Win-win? 😛
So in light snow conditions, the machine will whir slowly while it scoops up a small pile of snow, then rev up to digest and spit it out. It works, but it’s disconcerting. If you have a healthy snowfall it will always be revving and acting as you’d expect.
As for the interface: it’s pretty user-hostile if you consider wearing gloves in the winter to be normal. See below photo:
- The Plastic engagement handles have a very cheap build quality and short-throw which requires one to be constantly squeezing to keep the motors engaged
- If you need a user manual ON your dashboard then you’ve designed it wrong. Buttons lack tactile feedback.
- The impeller safety switch is small and doesn’t line up where your thumb naturally falls. Online reports suggest that it’s prone to sticking.
So of course I redesigned that as well. Below is a diagram of a few obvious solutions:
- Revert engagement handles to the long-throw handles found on the iON24SB (or literally any other snowblower on the market). This will serve two purposes:
- It will give you plenty of room to grab the handles underneath and transport/rotate it without engaging the motors
- It will give you a wide range of engagement meaning you can loosen your grip slightly and continue to operate the machine
- Change primary mechanical controls to an analog lever system (again, like every other major manufacturer). This will make operation with gloves a cinch as well as make the interface more intuitive.
- and 4. With the extra space on the panel, you can then put the battery status and lights together. Or separate. It doesn’t matter. Simplify and make the battery readout more intuitive. There is nothing about a triangle-shaped wedge that says “battery” to anybody. Use a single battery icon and provide a readout as to when the practical depletion is going to occur. If the unit is going to shut down because battery 2 is drained then that is literally the only one you need to report on.
The low weight of the machine is nice, though. It’s easy to spin around at the end of a run. Unfortunately, the axle is locked so both tires spin together which creates some friction when turning, which will dramatically increase the wear on them. On the upside, this should improve traction when going in a straight line.
So from this experience, the impression I got was that Snow Joe/Sun Joe must be a company based in South America where the designers don’t exceed 5’4″ in height and they have no access to snow or refrigerated rooms for testing with gloves. Imagine my surprise when I discovered that the company is actually based in New Jersey!
- Startup: Delivers on the promise of no-hassle starts
- No odor/maintenance: I love not having to buy gas, go through laborious storage rituals or come back into the house smelling like fumes
- Quiet: You can see in this video that the reviewer is talking while using the machine and he barely raises his voice.
- Torque: It works! It has enough power to be finessed through deep stuff and ride steady through the light to medium stuff
- Packaging: I really don’t get this part. Is it cheaper for them to send their product out in crap packaging and just replace a known percentage that gets damaged? Even if it’s more economical they are reducing their goodwill with customers and this needs to be addressed
- Ergonomics of chute rotation. Every electronic interface Snow Joe has used for chute rotation has been terrible. Customer calls to return to the mechanical crank have apparently fallen on deaf ears
- Terrible user interfaces. Both the battery charging and snowblower ‘dashboard’ interfaces get the most important things wrong while complicating the rest.
- Fit and finish are lacking. Snow Joe didn’t even bother to add any texture to the molded plastic parts, giving them a cheap, toy-like look and feel
- Not designed for a full range of heights. Handlebars are a bit too low for people 6′ and taller
- An impeller is the wrong application for load-sensing. This only creates overload situations. Better to have the impeller always running at power as it is user-initiated in the first place.
If you’ve read this far you might be surprised to learn that I still prefer this to the headache of gas machines. That said, it really burns me up that there are still so many glaring problems so many years into the production of this machine. I’m not one to wish bad luck on anyone but on every site that has ratings for this product you see customers urging Snow Joe to fix these problems and honestly I think the only thing that will make a difference at this point is a nice solid slap to the face by some competition. Ariens? Honda? Husqvarna? Toro? Where are you guys?!?!
Tips, tricks, and hacks
In my researching I found some folks who have tried to address the limitations of their snowblowers by modifying them. Here are a few that I felt were relevant to this review.
Chute Rotation Hack
Edward on Amazon reviews highlighted the switch problems that I experienced. He oped to replace the OEM Snow Joe switch with a 6pin Boat Car Rocker Momentary Switch. While the switch solves the problems of stiff weatherproofing and lack of user feedback, it does not return to the neutral position which means it would be easy for someone to engage the motor, let go of the switch and leave the motor fighting against the gear stopper and burn out. Even with that limitation, the Snow Joe switch is so bad you’ll probably have to do this because the original is literally unusable.
Does it need new skids? No. Are Aftermarket skids better? Yes.
The OEM skids aren’t atypical for a snowblower–they are stubby and made of metal which is durable but at the cost of adding friction against the pavement. I picked up a pair of Arnold Universal Snow Thrower Slide Shoes which use a slippery, reversible polymer design and they work quite well on both pavement as well as gravel.
Get rid of the garbage OEM tires
The tires that came with this snowblower were not made for actual snow. For roughly the price of a set of chains you can get some Carlisle X-Trac tires which solve no less than three problems:
- Improves traction
- Adds 1″ height to the unit which brings the handles up to a comfortable position for us taller folks
- Makes this unit look like an actual snowblower
You can get these from a number of vendors. I chose Walmart and found that what was delivered was crushed so badly that I had to install inner tubes because they wouldn’t seat properly. Not the end of the world but if you can get them delivered in better condition from another vendor you should be able to save yourself the cost and trouble of the tubes.
Fix the scraper
The OEM scraper blade was designed with the bolts too far apart. This will cause snow and ice to get jammed between the scraper and the unit, causing the scraper to warp and ruin your edge.
I drilled a third hole in the center of the blade and housing which resolved the issue. Of course now whenever I get a replacement scraper blade I’m going to need to drill a third hole in it to use it…
Does it need rubber flaps on the second impeller?
I saw a lot of complaints online that this snowblower clogs up with slushy snow and wondered if that was valid so I did some research. As it turns out that is simply a design flaw of two-stage snow blowers in general (or an unwillingness from manufacturers to build their machines to tighter tolerances). sixtyfiveford posted a video on how he modified an old gas snowblower to solve this very problem by bolting rubber pads into the impeller and demo’d it in some slushy snow at the end of his driveway:
Here is a video which shows a after/before comparison which is pretty compelling:
I’ve purchased a kit and will update this post once its installed and I’ve had some time to use it.
Update January 2021
A year after writing this post and sending a stream of feedback to Snow Joe I was quite surprised to see that they just released a new model, the iON100V-24SB which appears to address almost every single one of my complaints. Not only that, but the folks at EGO have jumped into the ring with their own unit, the SNT2400.
Given Snow Joe’s glacial pace of improvements when juxtaposed against EGO (who fixed a chute issue within months of being reported and sent parts to owners for free) I’d say EGO is the way to go. Already there are countless YouTube videos showing their unit eating through everything that winter 2020/2021 threw at us. It looks like any limitations of the previous generation of 2-stage electric snowblowers have been solved outright leaving the only barrier to entry being price. If you want to be prepared for big snows you’ll probably want a second pair of batteries which puts it into the premium equipment price category.